1. RETURN AND REPLACEMENT OF GOODS DUE TO FAILURE OF QUALITY

1.1 Defects in the sold goods shall be eliminated, low-quality goods shall be replaced and returned in accordance with the Retail Trade Rules approved by the Government of the Republic of Lithuania in 2014. July 22 by resolution no. 738 “On the Government of the Republic of Lithuania 2001 June 11 Resolution no. 697 "On the approval of retail rules". "
1.2. When the Buyer returns the goods in the case specified in Clause 11.1 of the Purchase and Sale Rules, the following conditions must be observed:
1.2.1. it is desirable, but not necessary, that the returned goods be in their original neat packaging;
1.2.2. the returned goods must be in the same configuration as received by the Buyer;
1.2.3. the returned product must be clean;
1.2.4. the warranty period of the returned goods must not have expired;
1.2.5. a written request shall be submitted indicating one of the selected wishes: free of charge to eliminate defects in the product, to replace the defective product with the appropriate quality free of charge, to reduce the price of the product accordingly, to terminate the contract unilaterally and refund the price paid for the product;
1.2.6. a document confirming the purchase of the goods (cash receipt, invoice, document confirming the acceptance of the goods) shall be submitted.
1.3. The costs of sending / delivering the goods when the Buyer sends the goods to the Seller to return or replace due to defects in the goods or to eliminate defects or inspect shall be paid by the Seller in case of defects in the goods sent for return or replacement. If no defects are found in the goods, shipping costs shall be paid by the Buyer. Re-delivery is free of charge if the goods are changed to another size, color or model. The Buyer and the Seller shall agree on the re-delivery or collection of the goods by e-mail or telephone.
1.4. In order to replace the returned goods with other goods, the Buyer must indicate the desired goods and the reasons for which these goods are returned in Item 12.2 of the Purchase and Sale Rules in the Online Store System. If the value of the replaced goods is higher than the value of the returned goods, the Buyer shall pay the price difference in one of the ways specified in Chapter 8 of the Purchase and Sale Rules. If the value of the replaced product is less than the value of the returned product, the Seller returns the price difference to the Buyer.

2. RETURN OF GOODS IN CASE OF WITHDRAWAL

2.1. The Buyer - a natural person has the right to withdraw from the concluded contract within fourteen days, without giving a reason and without incurring costs other than those provided for in Article 6.22811 of the Civil Code, except for the exceptions provided for in Article 6.22810 (2) of the Civil Code. The Seller does not grant such a right to the Buyer - a legal entity.
2.2. The Buyer's right to withdraw from the concluded contract does not apply to the following contracts: service contracts under which the services are provided to the Buyer in full, if the Buyer's explicit consent and recognition that he will lose the right to withdraw from the contract when the Seller fully performs the contract; contracts for goods manufactured according to the Buyer's special instructions, which are not pre-manufactured and which are produced according to the Buyer's personal choice or instruction, or for goods that are clearly adapted to the Buyer's personal needs; contracts for perishable or short-lived goods; contracts for packaged goods which have been unpacked after delivery and which are unsuitable for return for health or hygiene reasons; contracts for pre-packaged video or audio recordings or pre-packaged software; contracts for the delivery of newspapers, periodicals or magazines, with the exception of contracts for subscriptions to such publications; contracts for the provision of digital content, if the provision of digital content has been initiated with the prior express consent of the Buyer and acknowledging that he will lose the right to withdraw from the contract as a result.
2.3. In the case specified in Clause 12.1 of the Purchase and Sale Rules, the Buyer, in order to return the goods, must submit a clear decision to the e-mail address info@automobiliudetales.lt. In the Subject line of the e-mail, the Buyer must indicate the number of the VAT invoice for the purchase of goods and the note "Returned goods". When returning the goods, a copy of the document confirming the purchase (VAT invoice) must be submitted. (the procedure for returning goods from another e-shop is provided)
2.4. When the Buyer returns the goods after the termination of the Purchase and Sale Agreement, it is necessary to comply with the following conditions:
2.4.1. the returned goods were not used;
2.4.2. the returned goods have not been damaged;
2.4.3. the returned goods are in the original and undamaged packaging, except for changes in the appearance of the packaging that were necessary to inspect the goods;
2.4.4. the original label has not been removed from the returned goods;
2.4.5. the returned product is in the same configuration as it was received by the buyer;
2.4.6. the returned product must not have lost its commercial appearance